Return Policy

Return E-Mail: sales@sheafrik.com

Return Address: SheAfrik; Government Housing Estate, Lagos, Nigeria

General Return Policy and Exchanges

·         All requests for return or exchange must be made within 7 calendar days of the delivery. All items authorized for a return or an exchange must be received at our main office within 7 days from the authorization date. Any refusal of a delivery will be regarded as return and be disqualified for an exchange.

·         ALL returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your expense.

·         We are not responsible for malfunction or manufacturer defects of electronic appliances or merchandise after 7 days from the date of delivery, after which you must contact the manufacturer for warranty and repairs.

·         You must ship the items back to us Only via DHL or FedEx,

·         We will not refund shipping and handling charges associated with returns and exchanges. If you are located outside the Nigeria you are responsible for any taxes, duties and processing fees incurred as a result of returning or refusing package acceptance.

·         By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.

·         Promotional codes or promotional shipping prices can not be applied to exchanges. Also no reward points can be used towards an exchange.

·         For exchange items the price that will be applied for the exchange is at the time we receive the exchange.

·         We will not be responsible for issuing a refund if we do not hear from you within 14 days after the items have been returned. After this period, the returned items will be disposed.

Non-Returnable Items

·         Discontinued items, Clearance items, Special sale items, Special Orders, Final Sale No returns or exchanges.

·         All lace hairs that contain lace including all liquid and tape adhesives can only be exchanged for other lace items of similar value. They cannot be returned by for refunds.

·         Any product that exhibits physical damage, any hair that is burned or missing hair pieces, and any hair that is missing the outside package.

·         Gift Cards are redeemable for merchandise only and are not redeemable for cash or credit except where required by law.

Note:all unauthorized returns will be rejected and returned back to you.